Delivery & Returns
Illan offers the following delivery options:
UK mainland (excluding Highlands):
- 2-3 working days £6.50
UK, Highlands and Islands, Channel Islands, Isle of man and Northern Ireland:
- 4-5 working days: £14.95
- 5-6 working days: £20.00
Rest of World:
- 6-7 working days: £30.00
If you are in any way dissatisfied with the goods you have purchased, we will be more than happy to refund you for the goods, or exchange them for alternative items. This will not affect your statutory rights. Please note:
- Goods must be returned in their original condition, unused, with all labels and garment tags still attached; with their original packaging. Failure to do so will result in the return not being accepted.
- We will not refund delivery or gift box charges.
- The customer must pay the postage costs when returning goods. Illann cannot be held liable for the return postage unless the wrong goods were dispatched by us. We strongly recommend that goods are returned using Royal Mail’s registered postal service or similar service where the goods are insured in the event of loss. Illann cannot be held responsible for goods that do not reach us.
- Goods must be returned within the following time scales:
UK customers - Within 14 days from the invoice date.
European customers (Non UK)- Within 21 days from the invoice date.
Rest of the world customers - Within 28 days from the invoice date.
If the goods purchased are Sale items, they need to be returned within the following time scales:
- UK Customers – Within 7 days from the invoice date.
- European Customers (Non UK) – Within 14 days from the invoice date.
- Rest of World Customers – Within 21 days from the invoice date.
By using the returns form that arrived with your goods, you will ensure that your return is processed speedily. A refund or exchange will then take place, subject to the goods being accepted for return. You will not be charged postage on exchanged items.
For exchanged items, if the new item costs less than the original item, we will refund the difference.
Returns Address: Illann Ltd, 49-63 Spencer Street, Birmingham, B18 6DE