Terms & Conditions

This website, found under www.illann.com URL, is operated by Illann and references to “we”, “our” and “us” shall be deemed to be references to Illann and its owners. References to “you” and “your” shall be deemed to be references to the person using or placing an order via this website. If you continue to use this website, you are agreeing to comply with, and be bound by the following terms and conditions of use. These along with our privacy policy govern Illann’s relationship with you in relation to this website.

Please read the following terms and conditions of use before using this website. If you do not accept them, please do not use the website. These terms and conditions may be revised from time to time, and users are advised to check our binding terms and conditions regularly.

Law and jurisdiction:

This website is controlled and operated in theUnited Kingdom. These terms and conditions and all matters connected to any order you place on our website or over the telephone are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or your use of customer services or any order you place on the website or through the order line.

This website should only be used for lawful purposes and in a lawful manner. By using this site you agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.

Copyright and trademark:

The website design including logos, text, photographs and other materials are the registered and unregistered trademark or copyright trademark of Illann, or its content and technology providers or their respective owners. The copying, reproduction, distribution or incorporation in to any other work is prohibited.  All rights reserved.

Copying print or downloading the images from this site for commercial gain is strictly prohibited. Unauthorised use of this website may give rise to a claim for damages and / or be a criminal offense.

Liability and Indemnity:

You access our website entirely at your own risk. We do not represent or warrant that the material contained herein, any of the functions of the website and the server will operate without interruption or delay or will be error- free, free of any defects, viruses or bugs or compatible with any other software or material. We do not warrant merchantability, accuracy or completeness of the materials or services on this website. The contents of these web pages are subject to change without notice, and are for your general use and information only. We reserve the right to withdraw or modify this website, temporarily or permanently.

Illann does not seek to exclude or limit our liability for death, personal injury or fraudulent misrepresentation resulting from its negligence, or that of its employees or owners. To the fullest extent permitted by law and save as provided above, neither Illann nor any associated company or organisation shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Illann or any of its employees or owners or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

The entire liability of Illann under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Illann will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Illann may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any selected third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Illann.

By using this website you agree fully to indemnify, defend and hold us, and our employees and suppliers of goods and services, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and / or your personal information

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Third Party Links:

This website may contain links to other websites. These links are set up to provide further information for your convenience. The links do not imply that we endorse the linked website(s) or have any responsibility for their content. These sites may have less stringent privacy policies, and we strongly recommend that you read their privacy policies before providing any personally identifiable information. These sites may use cookies of which we have no control over.

Links to this website are not permitted, without prior written consent from Illann.

Trade Descriptions Act:

Whilst Illann takes care to ensure that the descriptions, specifications and colour reproduction on this web site are correct, the colours of products shown on this web site will depend on many factors including the display settings on your computer, and should not be considered to be an exact likeness. All sizes and measurements are approximate and should not be regarded as exact. We will often display several different items in product imagery. These are for display purposes, and unless explicitly stated, are sold separately.

Pricing Policy and order fulfilment:

All pricing is in £ sterling and inclusive of VAT, where applicable. VAT will be deducted prior to payment being collected, for goods dispatched to non EU countries

Illann try’s to ensure that all pricing on this web site is correct. In the event of the site containing incorrect information, or a product being listed at the wrong price, Illann reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card charged. You will have the option to confirm the order at the correct price or cancel the order. Prices may change and offers may be withdrawn at any time.

We endeavour to keep the web site up to date at all times with regard to product availability. If a product is out of stock, an estimated time will be given until new stock arrives, giving the customer the option to process the order and wait for delivery, or not order the item. If sold out, some items may be discontinued. This will be indicated on the website.

All goods offered for sale are subject to availability, and it is possible that we may be unable to supply your order.

Delivery Information:

UK delivery:


  • Standard UK delivery: £8.99 – Goods are delivered in 3-5 working days


  • 5-6 working days: £20.00 

Rest of World:

  •  6-7 working days: £30.00


    • 5-6 working days: £20.00 

    Rest of World:

    •  6-7 working days: £30.00

    Online shopping:

    Whilst Illann takes care to ensure that the descriptions, specifications and colour reproduction on this web site are correct, the colours of products shown on this web site will depend on many factors including the display settings on your computer, and should not be considered to be an exact likeness. All sizes and measurements are approximate and should not be regarded as exact. We will often display several different items in product imagery. These are for display purposes, and unless explicitly stated, are sold separately.

    Order process:

    All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions.

    When you place an order on our website we shall email you an acknowledgement detailing the product you have ordered. This email is not an order confirmation or order acceptance from Selfridges. Acceptance of your order and the completion of the contract between you and Illann will take place when your order is dispatched, unless you have cancelled the order in accordance with the order cancellation procedures set out below. We will email you that your order has been dispatched. We reserve the right to dispatch multiple orders separately.

    Illann may not accept your order due to any one or more of the following non-exhaustive reasons:

    • The product you ordered is out of stock or discontinued.
    • We cannot obtain authorization for your payment;
    • We have identified a pricing or product description error.
    • There is a system or procurement failure.
    • The customer failed our validation checks.

    Our gift message facility is available for your own personal and strictly non-commercial use. We do not take any responsibility for the contents of messages communicated by you to a third party. Where you use this facility you agree that your message will not include any content that could be construed as defamatory, abusive, obscene, racist, offensive, harassing, threatening, vulgar or which could cause embarrassment or distress to any person. You agree not to impersonate any person, including but not limited to any of our employees or customers.

    Order Cancellation:

    Orders may be cancelled by contacting our customer services department on 0121 227 2950, or by emailing customerservices@illann.com

    We make a great effort to process orders on the day of receipt. If the order has already been despatched, the customer should use the returns procedure set out below. The order will be cancelled providing goods are received back within 14 days of receipt. All orders are sent out with a returns form and instructions.


    If you are in any way dissatisfied with the goods you have purchased, we will be more than happy to refund you for the goods, or exchange them for alternative items. This will not affect your statutory rights. Please note:

    1. Goods must be returned in their original condition, unused, with all labels and garment tags still attached; with their original packaging. Failure to do so will result in the return not being accepted.
    2. We will not refund delivery or gift box charges.
    3. The customer must pay the postage costs when returning goods. Illann cannot be held liable for the return postage unless the wrong goods were dispatched by us. We strongly recommend that goods are returned using Royal Mail’s registered postal service or similar service where the goods are insured in the event of loss. Illann cannot be held responsible for goods that do not reach us.
    4. All refunds of purchases through PAYPAL will be refunded via BACS transfer.
    5. Couriers fees will be chargeable on all exchanges.
    6. Goods must be returned within the following time scales:

           UK customers - Within 14 days from the invoice date.

          European customers ( NonUK)- Within 21 days from the invoice date.

          Rest of the world customers - Within 28 days from the invoice date.

          If the goods purchased are Sale items, they need to be returned within the

         Within the following time scales:

    •  UKCustomers – Within 7 days from the invoice date.
    • European Customers (NonUK) – Within 14 days from the invoice date.
    • Rest of World Customers – Within 21 days from the invoice date.

    By using the returns form that arrived with your goods, you will ensure that your return is processed speedily. A refund or exchange will then take place, subject to the goods being accepted for return. You will not be charged postage on exchanged items.

    For exchanged items, if the new item costs less than the original item, we will refund the difference.

    Online Discounts:

    When using a discount code at checkout, only one code is accepted per an order. (Some discounts may only be used once by a customer)

    Illann reserves the right to change or discontinue a promotion or discount at any time. 

    Black Friday Deal:

    The 'Buy One get One Half Price' deal ends at 11:59PM on 26/11/2018. The cheapest item at checkout will be given a discount of 50% automatically. There are no discounts to gift cards, moth bags or combs. If there are any issues please email our support team: info@illann.com

    Free shipping is offered on all orders placed during the BLACKFRIDAY18 promotion time and is only applicable to orders shipped to within the UK.

    No other discounts applicable at checkout during this period.

    Any return that is part of the Black Friday Weekend offer where only one item is returned, will have the discount removed and pay pay full price on any other item that are retained. This will be taken into account in the refund process.

    Illann reserves the right to change or discontinue this promotion at any time.

    Payment methods:

    We accept payment by Visa, MasterCard, Maestro and American Express. Card details should not be emailed to us, as we cannot guarantee the security of the data that you send to us via email. We do not accept cash or cheques.

    We only accept payment for orders in £ sterling. If you choose to pay using a card with a foreign currency denominated account, the payment will still be taken in £ sterling at the conversion exchange rate applied by the relevant payment scheme at the time of processing your order.

    General conditions of use:

    You warrant that the personal information that you provide to Illann on registration is accurate, true, complete and current. Any changes in personal information should be notified to Illann.

    You warrant not to transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or material which does not comply with all relevant laws.

    Illann reserves the right to suspend any account at any time, or any user from using this website; for whatever reason.

    Our details:

    Illann Limited, 49-63 Spencer Street, Birmingham, B18 6DE

    Telephone: 0121 2272950

    Email: enquiries@illann.com